Dear valued guest,
Due to the recent peak travel season, there is a risk of scammers impersonating hotel customer service personnel. They may use excuses such as "order errors" (e.g., mistakenly charged installment payments, multiple orders, incorrect order cancellation, etc.) to trick customers into going to ATMs (or inquiring about bank account balances) to "resolve" incorrect settings, or even request credit card information. These are all scam tactics; please do not believe them and do not fall for them! Please hang up immediately and verify the information by calling the anti-fraud hotline: 165, or by calling the hotel directly. Hualien Fukang Hotel kindly reminds you of this.